Eagle Law & Integrity - Law Offices of Kanchan Talreja & Associates
1.1 This Refund and Cancellation Policy (“Policy”) is issued by Eagle Law & Integrity - Law Offices of Kanchan Talreja & Associates, a sole proprietorship practice of Adv. Kanchan Talreja, Advocate, enrolled with the Bar Council of Maharashtra & Goa (Enrolment No. MAH/3859/2016), having its office at 204/205, Dalamal Chambers, 29, New Marine Lines, Mumbai 400020, Maharashtra, India (the “Firm”, “we”, “us” or “our”).
1.2 This Policy applies to payments made to the Firm through the website https://eaglelawandintegrity.com (the “Website”), including through the AI booking assistant on the Website (AiSensy), through payment links sent by the Firm, and through the payment gateway operated by Razorpay, for:
1.3 This Policy is to be read with the Disclaimer, Terms of Use and Privacy Policy published on the Website. Where the Firm has issued you a written engagement letter or fee quotation, its terms govern your engagement and prevail over this Policy to the extent of any inconsistency.
1.4 Nature of professional fees. Fees paid to the Firm are for the professional time, skill and attention of advocates. In accordance with the Bar Council of India Rules, fees are not contingent on the result of any matter, and the Firm does not guarantee any outcome. No refund is payable on account of the result of a matter, the view taken by a court or authority, or disagreement with advice that has already been rendered.
2.1 Confirmation. A consultation is confirmed only when the fee is received and the Firm sends you a confirmation by email or WhatsApp stating the date, time (Indian Standard Time), mode of consultation and the advocate. The fee payable is displayed at the time of booking.
2.2 Conflict check. Before any consultation, the Firm carries out a conflict check as required by its professional obligations. If the Firm is unable to act for you, for example because it already represents or has advised the opposite party, your booking will be cancelled and the fee refunded in full. For reasons of professional confidentiality, the Firm will not disclose details of the conflict.
2.3 Cancellation or rescheduling by you:
| When you cancel or reschedule | What happens |
|---|---|
| 24 hours or more before the scheduled time | Full refund, or rescheduling to another available slot at no charge, at your choice |
| Less than 24 hours before the scheduled time | No refund. As a courtesy, the consultation may be rescheduled once, to a slot within 30 days |
| You do not join, or join more than 15 minutes late | Treated as a missed consultation. No refund and no rescheduling. If you join late, the consultation will run only for the remaining time |
2.4 Cancellation or rescheduling by the Firm. Advocates may be required in court at short notice. If the Firm has to cancel or reschedule your consultation, we will offer you the next available slot; if that does not suit you, you may instead ask for a full refund.
2.5 Technical issues. If a video or telephone consultation cannot take place, or is materially disrupted, because of a failure on the Firm’s side, you may choose rescheduling. Issues at your end (such as connectivity, device settings or incorrect contact details provided by you) are treated under Clause 2.3, although the Firm will make reasonable efforts to reconnect.
2.6 After the consultation. The consultation fee is not refundable once the consultation has taken place, in whole or in part. The fee covers the consultation only; any further work, such as drafting, correspondence or appearances, is quoted and charged separately.
2.7 Time zones. All times are in Indian Standard Time (IST). Clients outside India are requested to check the IST time stated in the confirmation.
| Stage at which you cancel | Refund |
|---|---|
| Before the Firm confirms in writing that work has commenced | Full refund |
| After work has commenced, but before any draft, notice or opinion is shared with you | Refund of the fee less a charge proportionate to the work already done, as communicated to you in writing |
| After a draft, notice or opinion has been shared with you, or a legal notice has been dispatched | No refund |
3.1 If the Firm is unable to complete a fixed-fee service for reasons attributable to it, including a conflict of interest that comes to light after acceptance, the unearned portion of the fee will be refunded.
4.1 Retainers, advance fees and deposits towards expenses are governed by your engagement letter. You may terminate the engagement at any time by writing to the Firm, and the Firm may withdraw from an engagement in accordance with the Bar Council of India Rules, after giving reasonable notice.
4.2 On termination or conclusion of an engagement, the Firm will render a statement of account. Fees for work done up to the date of termination, calculated in accordance with the engagement letter, will be retained, and any unearned advance fee will be refunded.
4.3 Amounts paid or committed to third parties on your behalf are not refundable once paid. These include court fees, stamp duty, registration charges, process and filing fees, certified copy charges, notarisation and apostille charges, translation, courier and travel costs, and fees of counsel, experts or correspondent advocates. Any unspent balance of an expense deposit will be refunded.
4.4 The Firm maintains an account of client money in accordance with the Bar Council of India Rules, and a copy of your statement of account will be provided on request.
5.1 Please write to accounts [at] eaglelawandintegrity.com from the email address used at the time of booking, with the subject “Cancellation / Refund Request”, stating your name, booking or invoice reference, transaction ID, date and amount of payment, and the reason for the request. You may also contact us on +91 9619 354 354.
5.2 We will acknowledge your request within 2 working days and communicate our decision within 7 working days of receiving it.
5.3 Refund timelines. Approved refunds are initiated within 7 working days of approval, to the original mode of payment. Depending on your bank or card issuer, the amount is generally credited within 5 to 10 working days after initiation. Refunds are not made in cash, and are made to a different account only where the original mode is no longer available, after verification of the account holder.
5.4 International payments. Refunds are made in Indian Rupees for the amount received by the Firm. Any difference arising from exchange-rate movements or charges levied by your bank or card issuer is not borne by the Firm.
5.5 Deductions. Refunds due under this Policy are made in full, without deduction of payment gateway charges. Where any tax was charged on the original invoice, it will be refunded or adjusted in accordance with applicable tax law, and a credit note issued where required.
6.1 If your account is debited but your booking is not confirmed, the amount is ordinarily reversed automatically by your bank or the payment gateway within the timelines prescribed by the Reserve Bank of India for failed transactions. If it is not reversed within 7 working days, please write to us with the transaction ID. Duplicate or excess payments will be refunded in full within 7 working days of verification.
7.1 We request that you contact us before raising a dispute or chargeback with your bank, as most concerns can be resolved directly. If a chargeback is raised, the Firm may furnish the booking confirmation, invoice and record of the service to the payment gateway or bank. In doing so, the Firm will share only the minimum information necessary and will not disclose any privileged or confidential communication.
8.1 The Firm provides professional legal services only and does not sell or ship physical goods. Consultations are delivered at the confirmed time, in person at our office or by video or telephone call. Fixed-fee services are delivered by email within the timeline stated in the quotation. Where original, notarised or apostilled documents are to be sent to you, they are dispatched by courier as agreed with you, at your cost unless otherwise agreed.
9.1 The AI booking assistant on the Website (AiSensy) provides general information about the Firm and helps you book a consultation. It does not provide legal advice, and no advocate-client relationship arises from its use. No fee is charged for using the assistant. Payments made through it are subject to this Policy. Please do not share confidential details of your matter with the assistant.
10.1 For any question about this Policy, a payment or a refund, please contact:
11.1 We may update this Policy from time to time. The updated Policy will be posted on the Website with a revised “Last updated” date, and will not affect payments made before the date of the change.
11.2 This Policy is governed by the laws of India, and the courts at Mumbai shall have exclusive jurisdiction.